Refund & Return Policy
Return Period
You can return items within 7 days of purchase. Items must be in the same condition as sold, unused, with original packaging and tags. Proof of purchase is required.
How to Return
Returns are accepted at our ElBae3 office in Kuwait. Contact us first at info@elbae3.com or WhatsApp/Call 6675697 to arrange the return.
Refund Process
- Cash on Delivery: refunded in cash if less than 300KD, or store credit/bank transfer if more than 300KD.
- Credit Card / K-Net: refunded to the same card used for purchase.
Refunds are processed after the returned items are inspected and approved.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us immediately. We will evaluate the issue and offer a replacement or refund.
Exchange Policy
You can exchange items within 7 days if they meet the return conditions. For Apple products, items must not be activated.
Non-Returnable Items
- Customized or personalized products
- Opened gifts or promotional items
- Items damaged by misuse or general wear
- Certain perishable items
Customer Rights
We aim to protect your rights according to Kuwait laws. The company may refuse returns if conditions are not met.